Our customer support team is available to assist with a wide variety of questions, including shipping updates, promotional offers, product care, sizing information, corporate orders, and ambassador program inquiries. If you need assistance before or after placing an order, feel free to reach out with the details of your request so our team can provide the appropriate guidance.
During the busy holiday season, order fulfillment and shipping may require additional processing time because of increased demand. Orders placed after the published holiday shipping deadline may not arrive before major seasonal celebrations. While every effort is made to prepare and ship purchases as quickly as possible, processing times can extend beyond the normal schedule during peak periods. Shipping transit times are separate from order processing and may also vary depending on the selected delivery service and carrier conditions. Customers who have concerns about delivery dates, order status, or shipping availability are encouraged to contact customer support for the latest updates and personalized assistance.
Members of our ambassador community should use their promotional codes responsibly. Sharing ambassador codes on public coupon websites, discount directories, or similar platforms is not permitted. Unauthorized distribution of these codes may result in the suspension of program benefits, removal of accumulated rewards, or deactivation of the ambassador account. Following the program guidelines helps maintain a fair experience for everyone participating in the ambassador community.
If your promotional code, discount code, service code, ambassador code, or rewards points are not functioning during checkout, there may be several possible reasons. Promotional offers are often temporarily disabled while storewide sales or special promotional events are active, meaning only the sale pricing will apply during that period. In many cases, multiple discounts cannot be combined within a single transaction, and customers are generally limited to using one qualifying promotion per order. Rewards points and promotional codes may also be subject to individual redemption rules that prevent simultaneous use. If your code continues to experience issues outside of promotional restrictions, our customer support representatives are available to investigate the problem and help resolve it.
Businesses interested in purchasing products for organizations, employee appreciation, promotional campaigns, or other large-volume needs can find additional information through the corporate gifting section. This program provides details regarding bulk purchasing options, product availability, customization opportunities, and other services intended specifically for business customers.
Customers interested in joining or learning more about the ambassador program are welcome to contact the support team for additional information. Whether you have questions about eligibility, participation, rewards, referral benefits, account management, or promotional opportunities, our representatives are available to provide guidance and answer program-related inquiries.
Coupon availability may change during special promotional periods. Storewide sales frequently include discounted pricing that cannot be combined with additional promotional offers. As a result, coupon codes may be temporarily inactive until the promotional event has concluded. Once the sale has ended, eligible promotional codes may once again become available according to their individual terms and expiration dates.
To help preserve the appearance and quality of your apparel, we recommend washing garments with care. New shirts should ideally be washed separately for the first few cleaning cycles using cold water and a mild detergent. This helps protect the fabric while minimizing the possibility of color transfer. After the initial washes, garments may be cleaned with other items of similar colors using cold water and standard washing practices. Following these recommendations can help maintain the softness, color, and overall condition of your clothing.
Finding the correct fit is important for both comfort and performance. Each apparel product includes detailed sizing information to assist customers in selecting the most appropriate size before purchasing. Reviewing the measurements provided on the individual product page can help reduce sizing uncertainty and improve overall satisfaction with your order.
Proper towel care will help maintain softness, durability, and long-lasting performance. Before using your towel for the first time, washing it is recommended to improve absorbency and remove any remaining manufacturing residue. Towels should be machine washed using cold water on a gentle or delicate cycle. Harsh cleaning products, including bleach, should be avoided because they may damage the fabric and affect the towel’s appearance. Washing towels together with heavy garments such as denim or thick fabrics is not recommended, as rough materials may increase wear or cause unnecessary friction during the wash cycle.